Refund policy
Refund and Return Policy
At Out Of Line, we want you to be happy with your purchase. If an eligible item does not fit or feel right, you may request a return or exchange within 30 days of delivery.
How to Start a Return or Exchange
To request a return or exchange, contact us at support@outoflineclub.com and include:
- Your order number
- The item you wish to return
- The reason for the return or exchange
Returns are accepted by mail only.
Once your request is approved, we will provide the return address and return instructions. Please do not send items back without contacting us first or send them to the address printed on the original package, as this may not be the correct return location.
Return Eligibility
To qualify for a return or exchange, the item must be:
- Unworn, unwashed, and unaltered
- In its original condition
- Returned with all original tags attached
- Free from stains, makeup, deodorant, perfume, odors, or signs of wear
- Returned with the original hygiene liner intact, when applicable
- Accompanied by proof of purchase or the original order number
Items that do not meet these conditions may be rejected and returned to the customer.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns or exchanges for:
- Intimates and lingerie
- Bodysuits without the original hygiene liner intact
- Swimwear without the original hygiene liner intact
- Items marked “Final Sale” on the product page at the time of purchase
- Gift cards
Swimwear Returns
Swimwear may be returned or exchanged within 30 days of delivery only when:
- The original hygiene liner remains fully attached and intact
- The item has not been worn, washed, or altered
- All original tags remain attached
- The item is returned in its original condition
Swimwear that does not meet all these requirements cannot be accepted.
Return Shipping Costs
Customers are responsible for arranging and paying for return shipping unless the item received was damaged, defective, or incorrect.
We recommend using a trackable shipping service and keeping proof of shipment. Out Of Line is not responsible for return packages that are lost or damaged while being sent back to us.
The original $9.95 USD shipping charge is non-refundable, except when the order arrived damaged, defective, or incorrect.
Return Labels
We do not provide prepaid return labels for standard returns. The customer is responsible for purchasing the return label from the shipping carrier of their choice.
For approved damaged, defective, or incorrect item claims, Out Of Line will cover the reasonable return shipping cost or provide appropriate return instructions.
Restocking Fees
We do not charge a restocking fee for eligible returns.
Exchanges
Eligible items may be exchanged for a different size or color, subject to availability.
Once the returned item has been received and inspected, we will confirm whether the exchange has been approved. If the requested replacement is unavailable, we will issue a refund to the original payment method.
The customer is responsible for the cost of returning the original item. No restocking fee will be charged.
Refunds
Once your return has been received and inspected, we will notify you by email whether the refund has been approved.
Approved refunds will be issued to the original payment method within 3–7 business days after inspection. Your bank or payment provider may require additional time to post the refund to your account.
Refunds do not include the original $9.95 USD shipping charge, unless the item received was damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, or incorrect, contact us at support@outoflineclub.com within 7 days of delivery and include:
- Your order number
- A description of the issue
- Clear photographs or video showing the item and the problem
Once the claim is reviewed and approved, we will arrange a replacement or refund and cover the applicable return shipping cost.
Late or Missing Refunds
If more than 7 business days have passed since we approved your refund, first check with your bank or payment provider.
If the refund still does not appear, contact us at support@outoflineclub.com.
Contact Us
For questions about a return, exchange, or refund, contact us at:
Nothing in this policy limits any mandatory consumer rights available under applicable law.